Refund policy

1. Overview
All of my products are digital and delivered electronically, so nothing is shipped or returned. Because you get access straight away and digital files can't be handed back, my products are generally non-refundable once delivered. I do want you to be happy with what you buy, so if something is wrong, please get in touch and I'll put it right.

2. When I will help or refund you
If any of these apply, email me at toby@designedbytc.xyz within 14 days of purchase with your order number:

  • The product is faulty, for example files won't open or download links don't work. I'll fix it or replace it first, and refund you if I can't.
  • The product isn't as described. If what you received is materially different from the product page, I'll refund you where appropriate.
  • You didn't receive it. I'll resend your download link. If I can't get it to you, I'll refund you.
  • You were charged more than once for the same order. I'll refund the duplicate payment.

I'll reply within 3 business days and aim to resolve things quickly.

3. Change of mind
Because access is instant, I can't offer refunds if you simply change your mind, buy the wrong product or find it isn't right for your business after downloading it. Please read the product description before buying, and get in touch beforehand if you have questions.

4. UK and EU customers: your right to cancel
If you're a consumer in the UK or EU, you normally have a 14-day right to cancel an online purchase. For digital content, this right ends once you've agreed to immediate access and access has begun. At checkout, I'll ask you to confirm that you want immediate access and that you understand you lose your right to cancel once it starts. If you don't give that confirmation, your 14-day right to cancel applies as normal. Nothing in this policy affects your legal rights.

5. Trials and subscriptions

  • Cancelling: you can cancel any trial or monthly plan at any time. To avoid being charged for the next period, cancel before your renewal date. How to do this is set out in my purchase options cancellation policy.
  • Trials: if you cancel during a trial period, you won't be charged. If you don't cancel before it ends, your subscription starts and you'll be charged each period until you cancel.
  • After cancelling: your access continues until the end of the period you've already paid for. I don't provide partial refunds for unused time, except where the law requires it or a charge was made in error.

6. Free products
Free products, such as the FREE Tech Pack Template, have nothing to refund. If a free download doesn't work, contact me and I'll fix it.

7. How refunds are paid
Approved refunds go back to your original payment method. They usually take 5 to 10 business days to appear, depending on your bank or payment provider. If your purchase was in a different currency, the amount you receive may vary slightly because of exchange rates.

8. Chargebacks and disputes
If you have a problem with an order, please contact me before raising a dispute with your bank or card provider. I'll always try to help, and it's usually quicker. Where a payment is disputed, I may share order and delivery details with my payment provider to resolve it. Access to the product may be withdrawn if a payment is reversed.

9. Breach of licence
No refund is due if access is withdrawn because you've breached the licence in my terms of service.

10. Contact
Questions about refunds or cancellations can be sent to toby@designedbytc.xyz

Last updated: 29/09/2026